Handle Rush Hours
Route openings, prayer-time and month-end surges to whichever counter is free.
Queue Management System in Saudi Arabia
The complete queue management suite for Saudi Arabia. Tokens, appointments, counter routing and live displays in one system, running in Arabic and English.
- Arabic and English screens, tokens and voice callouts
- On-premise, cloud or managed cloud
- Works with kiosks, tablets, mobiles and existing TVs
- Live counter and branch performance reporting
- Installed, trained and supported locally
TECHNOLOGY PARTNERS
Driving Innovation Through Strategic Technology Partnerships
Providing businesses with cutting-edge software, cloud, cybersecurity, and infrastructure solutions from trusted global providers.
A queue management system decides who gets served, when, and at which counter. The customer takes a token from a kiosk, a QR code or their phone, waits wherever they like, and gets called to a specific counter by screen, voice and message. Your staff call the next customer with one tap instead of shouting a number across a hall.
Tadeed supplies and installs this system for banks, clinics, government service centres, telecom stores and retail groups across Saudi Arabia. We deploy the Entry2Exit platform, already handling millions of visitors across the region, and we configure the services, counters and routing rules around how your branch actually runs.
Start with one branch and add the rest later. Head office sees every location in one dashboard: how long people waited, which counter is slow, which service is overloaded and at what hour of the day.
Overview
How a queue management system works
The queue system replaces the paper ticket roll, the crowd at the counter and the customer asking staff how much longer.
Each customer is given a virtual or printed token tied to a service, placed in the right queue, and called to the counter that handles that service. Everything is logged.
The parts most organisations use are simple:
- Take a token from a kiosk, tablet, QR code on the wall, or a booked appointment link
- Service categories so a customer asking for one thing is not stuck behind another queue
- A counter dashboard where staff call, recall, transfer and close tokens from one screen
- A hall display showing the token being called and the counter number
- Voice or chime callouts in Arabic or English, or a chime where a quiet hall matters
- SMS or WhatsApp alerts so customers can step out and come back
- Live reports on waiting times, service times, no-shows and counter load
Why Tadeed
Why businesses in Saudi Arabia need a queue system
Branch traffic in KSA arrives in waves. A bank, clinic or service centre can sit quiet for an hour and then take a hundred people at once, while staff numbers stay fixed.
Wait Anywhere
Token on the phone, alert by SMS or WhatsApp, no standing in the hall.
Measured Service
Record every wait, service time and no-show per counter and per branch.
Arabic Screens
Tokens, displays and voice callouts run in Arabic and English.
Fair Routing
Call the next customer to the right counter instead of the longest line.
Branch Dashboard
Head office sees waiting times across every location in one view.
CAPABILITIES
Queue management highlights
Same queue, same rules, no separate line for each method of joining.
Any token
Take a Token by Kiosk, QR Code or Phone
Customers get their token however suits them. Walk in and use the kiosk, scan the QR code on the wall with their own phone, or book a slot before leaving home. Same queue, same rules, no separate line for each method.
- Floor-standing kiosks, wall and counter units, or a printed QR code on the wall
- Contactless tokens on the customer's own phone, no app to download
- Customer selects the service first, so they land in the right queue
- Printed ticket or digital token, or both, depending on the branch
- Arabic and English on the same screen, chosen by the customer
Booked slots
Appointments and Virtual Queuing
Let customers book a time slot through your website, a link, a call centre or WhatsApp. They arrive close to their slot instead of at opening time, and the branch load spreads across the day. Booked and walk-in customers sit in the same queue logic, so neither one blocks the other.
- Time slots configured per service, per counter and per branch
- Booking through website, link, call centre or WhatsApp chat
- Reminders sent before the appointment so no-shows drop
- Booked customers check in on arrival by QR code
- Walk-ins and appointments handled in one queue, with your own priority rules
Hall screens
Live Displays, Voice Callouts and Digital Signage
Screens in the waiting area show the token being called and which counter to go to. The callout is spoken in Arabic or English, or replaced by a chime where a quiet hall matters. Between callouts, the same screens run your own promotions, notices and videos.
- Live token and counter updates on TVs and existing display screens
- Voice callouts in Arabic or English, or a chime instead
- Screen layouts and branding built to match your identity
- Promotions, videos and notices scheduled by your own team
- Different content per screen and per branch, synced in real time
Alerts
Alerts on WhatsApp, SMS and Email
The customer gets a message when the token is issued, another when their turn is close, and a feedback link when they are done. They can leave the hall without losing their place, which is the single biggest change most branches notice.
- Token confirmation with the queue position
- Alert before the turn comes up, so the customer can return in time
- Delivered by SMS, WhatsApp or email
- Message content, language and timing set to your process
- Feedback link sent after service
Staff screen
Counter Dashboard for Your Staff
Each counter gets a simple screen: call next, recall, mark a no-show, transfer to another counter, close the token. Staff see the customer's details and the service requested before they arrive at the desk, so the conversation starts halfway through.
- Call, recall, no-show, transfer and close, all in one screen
- Transfer a customer to a different counter without sending them back to the queue
- Customer details and selected service visible before they reach the desk
- Counters assigned to services, and reassigned when load shifts
- Full log of every token, viewable by date and exportable
Head office
One Dashboard for Every Branch
Head office sees every location at once: average wait, average service time, tokens issued, no-shows and which counters carry the load. Branch managers see only their own site. The reports show the pattern, so you staff the busy hours instead of guessing at them.
- Waiting time, service time and token volume per counter, service and branch
- Peak hour analysis across the week and the month
- No-show and abandonment tracking
- Role-based access so each manager sees only their own branch
- One-click export for management, regulators and service level reporting
Comprehensive Features
Features of the queue management system
Tadeed provides everything your organisation needs to register, approve and track visitors efficiently.
Request a DemoMulti-mode token dispensing
Floor kiosks, wall and counter units, tablets and contactless QR tokens on the customer's phone.
Service categories
Separate queues for each service you offer, with counters assigned to the ones they handle.
Priority calling
Move elderly customers, people with disabilities, VIPs or urgent cases up the queue by rule, not by argument.
Counter routing
Send a customer to a different counter mid-visit without putting them back at the end of the line.
Arabic and English interface
Bilingual kiosks, tokens, displays, voice callouts, messages and reports.
Voice and chime callouts
Spoken token and counter numbers, or a chime where a quiet waiting area matters.
Digital signage
Images, videos and promotions on the same screens between callouts, scheduled by your team.
Online appointment booking
Slots booked through website, link, call centre or WhatsApp, checked in by QR on arrival.
Virtual queuing
Customers hold their place from outside the branch and are called back by message.
No-show handling
Rules for what happens when a token is called and nobody comes, including recall and requeue.
Occupancy limits
Cap the number of people in a hall or waiting area and hold the rest as virtual tokens.
Feedback collection
Rate the service on a tablet at the counter or through a link sent after the visit.
Live queue analytics
Wait times, service times, token volumes, counter load and no-show rates as they happen.
Custom token formats
Prefixes, numbering and ticket layouts set per service and per branch.
Multi-branch deployment
Add branches over time, all managed from the same platform.
Flexible hosting
Your own servers, your own cloud, or a managed cloud we look after for you.
Data retention controls
Set how long records are kept and remove them automatically after that.
Audit-ready exports
Pull any date range as a clean report for management or service level reporting.
Our Process
How the queue management process works
Six steps, from the token to the record.
01
Take a token
The customer selects the service they need at the kiosk, scans the QR code on their phone, or arrives with a booked appointment. The token is issued with a queue position.
02
Wait anywhere
A message confirms the token. The customer can sit in the hall or step out, because the alert will reach them before their turn.
03
Get called
The token appears on the waiting-area display with the counter number, and is called out in Arabic or English. A message goes to the customer at the same time.
04
Get served
Staff already see who is coming and what they asked for. If the request belongs at another counter, the customer is transferred without rejoining the queue.
05
Close and feedback
The token is closed at the counter and the customer is asked to rate the service, on a tablet or through a link.
Driving Digital Transformation
Queue management for every industry in Saudi Arabia
Every sector queues differently. A clinic has appointments and walk-ins mixed together, a bank has a dozen services at four counters, a service centre has documents that take twenty minutes each. The system is configured for the way your sector runs, not the other way round.
Request a DemoHealthcare and Hospitals
Appointment and walk-in patients handled in one flow, with separate queues for registration, consultation, pharmacy and billing, and callouts that keep the waiting area calm.
Clinics and Polyclinics
Patients book a slot or scan a QR at the door, wait outside if they prefer, and get called back by message when the doctor is ready.
Banking and Finance
Teller, customer service, account opening and relationship queues separated, with priority rules for premium and elderly customers.
Government and Public Service
High-volume citizen and resident services with published service levels, full waiting time records and bilingual displays throughout the hall.
Telecom Stores
New connections, billing, device support and returns split into their own queues, so a quick payment is not stuck behind a long support case.
Retail and Shopping Malls
Service desks, returns counters and click-and-collect points managed without a crowd forming in the walkway.
Pharmacies
Prescription drop-off, preparation and collection queued separately, with a message when the order is ready.
Airports, Ports and Transport
Service desks, document counters and passenger assistance points managed at volume, with clear displays in Arabic and English.
Universities and Schools
Admissions, registration, finance and student services queued by department during the peak weeks of the term.
DEPLOYMENT
Deployment and hosting inside the Kingdom
Three options, chosen to suit your data policy: your existing on-premise server, a private cloud server you own and manage, or a managed cloud server we host for you.
On-premise
Run it on your own servers on site when data has to stay inside the building.
Private cloud
Host on a cloud you own and manage, still inside Saudi Arabia if your policy requires it.
Managed cloud
We host and maintain it for you, with local installation, training and support.
Questions
Queue Management System FAQs
Find quick answers about Queue Management System, installation, hosting, and how it runs across your sites in Saudi Arabia.
Yes. Kiosk screens, printed tokens, waiting-area displays, messages and reports all run in Arabic and English, and the voice callout is spoken in the language the customer chose when taking the token.
In most cases yes. The live queue display runs on standard screens through a media player, so existing displays in the hall can usually be reused. Send us the make and model and we will confirm before you buy anything.
No. They take a token at the kiosk, or scan a QR code with their phone camera and receive the token in the browser. Alerts arrive by SMS or WhatsApp.
Yes. Slots can be booked through your website, a link, the call centre or a WhatsApp chat. On arrival the customer scans a QR code to check in, and joins the queue at their slot.
You set the rule. The token can be recalled after a set time, moved down the queue, or marked as a no-show and closed. No-shows are reported so you can see how often it happens and when.
Yes. Staff transfer the token to another counter from their own screen, and the customer is called again there. They do not go back to the end of the queue.
Yes. You can run it on your own servers on site, on your own cloud inside the Kingdom, or on a managed cloud we host and maintain. Organisations with data residency rules in their security policy usually choose one of the first two.
Yes. Head office gets waiting times, service times, token volumes and no-show rates across every branch, while each branch manager sees only their own location.
Yes. Between callouts the displays run your images, videos and notices, scheduled by your own team and set differently per screen or per branch.
It depends on the branch. Some sites use a floor kiosk with a ticket printer, others use only a QR code on the wall and the customers' own phones. Counters need a screen or a tablet, and the waiting area needs at least one display. We size it after seeing the layout.
A single branch with a standard setup is usually live within a few weeks, including installation, configuration and training your counter staff. Multi-branch rollouts and custom integrations take longer and we scope those before quoting.
Pricing depends on the number of branches, counters and services, the hardware you need, and where the system is hosted. We quote after a short call about your branches and daily footfall.
Tadeed handles installation, configuration, training and ongoing support locally, backed by the Entry2Exit product team for platform updates and new features.
Suite
More from the Entry2Exit platform
See the queue running in your branch
Tadeed handles installation, configuration, training and ongoing support locally, backed by the Entry2Exit product team for platform updates and new features.
Request a DemoLET'S BUILD SOMETHING GREAT TOGETHER
Request for Proposal (RFP)
Looking for expert solutions tailored to your business needs? Submit your Request for Proposal today, and our team will provide a detailed response.
Share Your RequirementsFill out the form with your project details and business needs.
Expert ConsultationOur experts will analyze your requirements and understand your goals.
Receive a Tailored ProposalGet a customized proposal with the best solutions for your business.
Need assistance? Contact us at info@tadeed.com or follow us on social media for updates.
Request a Custom Solution
Submit your business needs and receive a proposal designed for your goals.